9bit's Privacy Policy

1 Information We Collect

For the purpose of registration and service delivery on the 9bit platform, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for age verification)
• Email address and mobile phone number
• Bank account details, bKash/Nagad/Rocket numbers, and other payment information
• Residential address and postal code
• Login credentials (passwords stored in encrypted form)
• Information provided when contacting customer support

1.2 Information Collected Automatically

• IP address, device type, and operating system
• Browser type and language settings
• Pages visited on our platform and session duration
• Behavioural data collected through cookies and similar tracking technologies
• Transaction history and gaming activity logs

1.3 Information Received from Third Parties

For the purposes of fraud prevention, age verification, and payment processing, we may verify information with approved third-party service providers.

2 Purposes of Using Your Information

The information collected is used for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure
• Payment Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer
• Age and Identity Verification: To ensure that only users aged 21 and above use the platform
• Customer Support: To provide assistance through our 24/7 live chat and email support
• Fraud Prevention: To detect and prevent suspicious transactions and unauthorised access
• Legal Compliance: To meet applicable legal obligations
• Responsible Gaming: To identify and support users who may be at risk of gambling-related problems
• Service Improvement: To enhance platform functionality and user experience

We will never use your information beyond the purposes stated above, and we will not send you marketing communications without your explicit consent.

3 Data Storage and Security

9bit applies industry-standard security measures to protect your personal information:

3.1 Encryption and Technical Safeguards

• SSL/TLS encryption is used for all data transmissions
• Passwords and sensitive financial information are stored in encrypted format
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

3.2 Access Controls

Your personal information is accessible only to authorised staff, and only when necessary for service delivery. All staff operate under confidentiality agreements.

3.3 Data Retention

We retain your information for as long as your account is active or as needed to provide services. After an account is closed, certain information may be retained for a specified period to meet legal obligations.

4 Sharing Information with Third Parties

9bit does not sell, rent, or disclose your personal information to third parties without authorisation. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: Trusted partners who assist with hosting, data analytics, and fraud prevention, all of whom adhere to our privacy standards.
• Legal Authorities: Where disclosure is required under a court order, government directive, or applicable law.
• Fraud and Money Laundering Prevention: Upon request from relevant regulatory bodies and within the scope of legal obligations.

Before sharing your information with third parties for any purpose beyond the above, we will obtain your explicit consent.

5 Cookies and Tracking Technologies

Cookies and similar technologies are used to operate our platform effectively.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions and core platform functionality — these cannot be disabled.
• Functional Cookies: Used to remember your language preferences, game settings, and user preferences.
• Analytics Cookies: Collect aggregated and anonymised data to understand how the platform is used.
• Security Cookies: Help detect fraudulent activity and keep your account secure.

5.2 Managing Cookies

You can control or disable most cookies by changing your browser settings. Please note, however, that disabling essential cookies may cause certain key features of the platform to stop working properly.

6 Your Rights

As a user of 9bit, you have the following rights regarding your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You can request that inaccurate or incomplete information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though it may not be possible to delete all information due to legal obligations.
• Right to Object: You can object to the processing of your information for specific purposes.
• Right to Data Portability: You can receive a copy of your information in a structured format.
• Right to Withdraw Consent: You can withdraw consent for consent-based data processing at any time.

To exercise any of these rights, please contact us directly. We are committed to responding to your request within a reasonable time.

7 Privacy of Minors

9bit strictly provides services only to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Age verification is carried out at the time of registration, and if we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their minor child is using the 9bit platform, please contact our support team immediately.

8 International Data Transfers

Our servers and cloud service providers may be located in various countries. Where your information is processed or stored outside Bangladesh, we ensure it is handled in a manner consistent with applicable data protection regulations in that country. All third parties we work with operate under appropriate security measures and contractual privacy protections.

9 Responsible Gaming and Data Use

We monitor users' gaming behaviour and take necessary steps to ensure responsible gaming. Information collected for this purpose may be used in the following ways:

• Identifying patterns of problematic gaming behaviour
• Helping to set personal deposit limits and apply account restrictions
• Implementing self-exclusion at the user's request
• Providing responsible gaming support

More detailed information on this topic is available on our Responsible Gaming page.

10 Changes to This Policy

9bit reserves the right to update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• By publishing an update notice on our website
• By sending a notification to your registered email address
• Through relevant notifications when you log in to the platform

If you continue to use the 9bit platform after a policy update, you will be considered to have accepted the terms of the revised policy. The date of any changes will always be displayed at the top of this page.

11 Links to Other Websites

Our platform may contain links to third-party websites. This Policy applies only to 9bit's own platform. 9bit is not responsible for the privacy practices of third-party websites. You are advised to read the privacy policy of any other website before visiting it.

12 Contact Us

For any questions about this Privacy Policy, requests to access your information, or to exercise your rights, please contact us:

We aim to respond to all legitimate requests as quickly as possible.